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Complaints

Complaints

Dear Valued Customer,

To ensure that we provide the highest level of service and continue to satisfy you, we ask you to please take a few minutes of your time to let us know if you have any complaint about our services or products through below electronic form to be given directly to the bank where our complaints management unit will contact you within five working days.


Furthermore, you can contact our dedicated Complaints Management unit for any complaint you may have through:

• By phone: 011-9421 during official working days and hours, or via WhatsApp on +963 998 444 666
• By submitting a written complaint and receiving a written response from the Customer Relationship Officer at any of the bank’s branches
• By filling out the suggestion and complaint form available at the branch and placing it in the designated box
 

 

 

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