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Services For Customers With Special Needs 

Services For Customers With Special Needs 

Arab Bank provides a host of services to facilitate serving customers with visual, hearing and mobility disabilities. These services were designed to enable customers with special needs to complete their daily banking transactions with ease, security and privacy.

These services include:

  • Large keyboard with “Braille” technology at selected Arab Bank ATMs, with the aim of facilitating the completion of banking transactions for visually impaired customers at the following branches:

Amman – External ATM

Jerash

Al-Tafeileh

Al-Mahatta

Ma’an

Ajloun

Wadi Saqra

Madaba

Mafraq

Shmeisani – External ATM

Al-Karak

Al-Salt

Marka

Intercontinental Hotel Aqaba

Irbid - Edoon
Jubeiha Hai Al Hussein
  • Ramps at selected ATMs and branch entrances, in addition to car parks for customers with mobility disabilities to facilitate their access to the bank at the following branches:

Wadi Saqra

Mecca Street

Rawnaq

North Abdoun

Um Uthaina

Ajloun

Irbid

Jerash

Mafraq

Salt Gate

Al-Karak /Al-Thanyeh

Al-Tafeileh

Ma’an

Shmeisani

Al-Mahatta

Al-Rayyan
  • Audio and video recording service for visually impaired customers, in order to document any banking transaction conducted with the branch relationship officers which are available in the following branches:

Amman

Jerash

Al-Tafeileh

Al-Mahatta

Ma’an

Ajloun

Wadi Saqra

Madaba

Mafraq

Jabal Amman

Al-Karak /Al-Thanyeh

Salt

Marka

Souq Bab Al-Madena Mall

Irbid - Edoon

Shmeisani

Aqaba
  • Priority service for customers with disabilities by swiping their debit cards through the queuing system:

Abu Alanda

Baqa’a

City Mall

Gardens

Abdali Mall

Rawnaq

Tareq

Abdoun

Hurryeh Mall

Wadi Saqra

Allwaibdeh

Um Uthaina

Jubaiha

Marka

Irbid

Abu Nusair

Al-Madena Al-Monawara

Irbid - Edoon

Khalda

Marj Al-Hammam

Zarqa

Rabieh

Nuzha

Mecca Mall

Jabal Amman

Wadi Al-Seer

Aqaba

Sport City

Sahab

New Zarqa

Swaifeh

Sooq Al-Khodar

North Abdoun

Rahmaneh

Ashrafeh

Irbid - Thaqafeh

Fifth Circle

Dabouq

Mecca Street

Airport Road

Amman

Al-Yasmeen

Al-Rayyan

Zaytooneh Uni

Al-Wehdat

  • All Arab Bank ATMs heights are suitable for customers using wheelchairs
  • Website content audio-reader is available in both Arabic & English languages

Special terms and conditions apply.

For more information, please call our Customer Care Center on 4600900 from Amman, or call our toll free number 0800 22222 if calling from any city outside Amman (within Jordan).

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